We recognise the importance of a fast and efficient response to enquiries: more than 88% of the enquiries we receive are answered within 24 hours.
We accept enquiries by email, fax or post; where possible – and if required – we can respond to urgent enquiries by telephone.
All written quotations have a unique reference number, allowing customers to discuss an offer quickly and with any member of the sales team.
We aim to price every item on an enquiry, which enables our customers to return tenders complete and on time, without having to seek specialist suppliers to price unusual items.
Our quotation process is transparent, with no hidden costs. We will qualify unclear or changed specifications and highlight any potential availability issues as early as possible in the tendering process.
You can contact our experienced sales staff at any time if you have questions relating to specification, availability or budget management.
We aim to process orders quickly and efficiently.
To do this, we need the following basic information:
- Delivery address
- Limitations on access for the delivery
- Contact name and number for the person dealing with the delivery
- Purchase order number
- Any references that need to be quoted on the paperwork
- Reference required on the plant labels
- Estimated date that the delivery is required
- Any specific requirements, ie different areas to be packed separately etc.
On completion, an order confirmation will be sent out for your records.
Boningale’s contract growing service enables you to order specific plants to be grown for a nominated time. This is tailored production is a cost-effective way to guarantee stock when you need them.
This removes the need for substitutions and allows for even the most demanding specifications to be achieved, including that of more unusual items.
Clients with an interest in conservation issues can specify stock to be grown in peat-free or reduced peat growing media.
Boningale Nurseries provides an efficient and prompt nationwide delivery service to all our customers.
We use of our own tail-lift trucks and also use vehicles that are supplied by our trusted network of hauliers. Deliveries can be tailored to suit your needs – whether you order one pallet or a whole lorryload.
We guarantee that your plants will arrive in first class condition, at a time and location that best suits you.
Accounts & Payments
We aim to make the accounts process as easy as possible for customers, from initial enquiry through to the settlement of invoice.
A dedicated credit controller acts as a single point of contact for your queries concerning payment.
There are a number of options for settling accounts:
You can apply for a credit account by downloading the form and either posting or faxing it to our headquarters. Please allow 3-5 working days to set up the credit account. Terms of credit accounts are strictly within 30 days of the invoice, month end.
Credit Cards & Cash Payments:
For customers not wishing to set up a credit account, payment by credit card is one of the most convenient ways to secure an order or settle an invoice.
Credit card and cash payments enable us to process orders immediately, which gives you a fast order turnaround. Credit card payments are accepted over the phone or at our offices. When payments are taken by telephone, you will receive by post a copy of the card payment and an invoice.